Manager Interview

Interview of Manager Assignment Description 60 Points Possible

Submit to Blackboard as a Microsoft Word or PDF file

Assignment Description & Requirements • Interview an experienced manager.

o Conduct the interview either via a phone call, via a video meeting software such as Zoom, or in person if it can be done safely.

o For our purposes, a manager is defined as someone who is currently or has previously been the supervisor of at least 1 employee.

o You are not to interview a family member, though a friend of a family member might be a good prospect. I strongly recommend interviewing a manager in a position that you are interested in pursuing in the future. This assignment could be an excellent opportunity to develop a relationship within a field that you are interested in.

o The UHCL Alumni Office is also a good source for locating alumni who might be receptive to an interview.

o Out of respect for the manager’s time, I’d suggest keeping the interview no longer than 30 minutes. • In regards to this interview, you should:

o Ask the manager questions about their experience with issues relevant to this course, especially those that you are interested in knowing more about. For example, you may ask the interviewee to describe the typical (or current) issues he or she deals with and how he or she addresses (or is addressing) those issues. I encourage you to be prepared with more questions than you expect to have time to ask. You are responsible for developing those questions.

o Prior to the interview, provide a list of possible questions to the interviewee so that he or she has time to review them and consider their responses.

o Begin the interview by thanking the manager for taking the time to talk with you and explain the purpose of the interview.

o Conclude the interview by thanking the manager again and expressing your appreciation for his or her time.

• The deliverable from the interview is a maximum of a 3-page (double spaced) paper in which you should: o Introduce who you interviewed and why you chose the interviewee. Be sure to give details about the

individual, including who they are, where they work, job title and responsibilities, the specific career experience relevant to the interview, and why you chose to interview him or her.

o Summarize the key discussion points that took place during the interview. o Identify what of importance you learned as a result of the interview and discuss how that might

apply to a possible current or future career (or volunteering) opportunity. This can be written as a reflection throughout the paper or can be reserved for the latter third of your paper.

• In addition to the content, this paper will also be evaluated based on correct usage of grammar, adhering to formatting instructions, and writing quality:

o The paper should be a maximum of three pages (double spaced) in length (not including Title Page and Appendix).

o Include your Name and Interviewee Name on a title page o Include an Appendix with a list of questions you asked the interviewee. o This paper should be double-spaced, with 12 point Times New Roman font and 1 inch margins.

 

 

2

Grading Criteria & Rubric

CRITERION Score Max A B C D F

Writing & Formatting 10

Exceptional: free from grammatical errors and

typos. Exceptional organization and flow

of write-up. Formatting is all correct.

Mostly free from typos and very good

organization and flow of write-up.

Formatting is almost all correct.

 

Some typos; average organization and flow of write-up.

Formatting is mostly correct.

Many typos; below average organization and flow of write-up.

Formatting is somewhat correct.

Many typos; poor organization and flow of write-up.

Formatting is poorly done.

Introduction of Interviewee 10

Exceptional introduction of the interviewee.

Very good introduction of the interviewee.

Average introduction of the interviewee.

Below average introduction of the

interviewee.

Poor or missing introduction of the

interviewee.

Summarized Interview Content 20

Included a thorough, detailed description of key interview content. Exceptional questions

were asked.

Included a mostly thorough and detailed

description of key interview content. Very

good questions were asked.

Included an average description of key interview content. Average questions

were asked.

Included a below average description

of key interview content. Below

average questions were asked.

Included a poor description of key interview content.

Poor questions were asked.

Learning & Application 20

Exceptional and thoughtful description of

what you learned through this experience

and how you might apply it.

Very good description of what you learned

through this experience and how you might

apply it.

Average description of what you learned

through this experience and how you might apply it.

Below average description of what you learned through this experience and

how you might apply it.

Poor description of what you learned

through this experience and how you might apply it.

1. Briefly describe your current position and responsibilities. – Billing & Credit Manager. Process Credit Applications for potential customers – retrieve and analyze credit reports to determine if credit can be extended. Create account profiles. Review existing accounts to ensure continued credit worthiness. Close monitoring of high-risk accounts. Daily monitor and maintenance of Aging Receivable. Provide credit reference. Provide cash flow details to upper management as it relates to expected timing of payments. Respond to customer inquiries regarding open invoices, disputes etc. Generate Final Demand letter prior to elevating to third-party collection agency. Prepare and maintain weekly report of accounts past due $5k over 90 days to provide to Senior Management. Increase credit line or lift credit hold for terminals needing to enter additional loads – research is necessary to determine if this can be done. Manage and monitor the Invoicing team. Monitor customers set to automation of invoice distribution. Monitor and ensure invoices are correctly billed to customers. Work closely with the Terminal Managers, Operations and Sales teams on any rate issues or invoice discrepancies. Assist with any special projects given by Senior Management.

2. What are the major stress and challenges you face on the job? – the most challenging to me in Collections is reaching out to all the customers that are past due in a timely manner and in Billing it’s making sure the customer is invoiced correctly the first time to avoid payment delay. Stress – I don’t have time for stress so really nothing stresses me. I am a very laid back and easy going person.

3. What if anything do you dislike about the job – I don’t dislike anything about my job.

4. Think about the skills and knowledge that you need to be effective in your job. What are they, and how did you acquire them? – Management skills. Collection and Billing knowledge. I have 40 years of experience that I acquired from on-the-job performance.

5. What do your subordinates expect from you on the job? – respect, sensitive to everyone’s needs and concerns. Accountability. Reliability. Guidance when needed.

6. What are the most rewarding and most challenging parts about being a manager? – Rewarding: sense of satisfaction when a goal is met. Challenging: dealing with conflicting personalities.

7. What’s the best management advise you ever received? – Treat everyone the way you want to be treated with respect, kindness and have confidence in your team that the work will be done in an efficient and timely manner. Do not micromanage. Everything is fixable.

8. What is your experience in managing teams? – there have been times that it has been challenging with past teams, however, currently I have a great team and can breathe a little easier knowing I finally have the right team in place (Thank God).

9. What is the biggest challenge in managing teams? – individual personalities of each team member.

10. What advise do you have on what it takes to be an effective decision maker? – determine what decision needs to be made then gather relevant information, identify any alternatives, review the decision versus the consequence and act.

11. How would you describe the culture of an organization you work for? – flexible & collaborative

12. How do you plan and strategize in the company? – Identify the goal and measure the success of the workload.

13. How do you encourage your employees to be ethical? – lead by example.

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